Last updated: 27 April 2026
1. Introduction
These Terms and Conditions (“Terms”) govern your use of the website and services provided by London & Surrey Metals Collections (“we”, “our”, “us”).
By using our website or booking our services, you agree to these Terms in full.
2. Services
We provide scrap metal collection and recycling services for domestic and commercial customers.
All services are subject to availability and confirmation.
We reserve the right to refuse service where necessary, including but not limited to safety concerns, illegal materials, or unsuitable access.
3. Bookings and Enquiries
All bookings are subject to confirmation by us
Quotes provided are estimates unless stated otherwise
We may request additional details before confirming a collection
It is your responsibility to ensure accurate information is provided when booking
4. Pricing and Payments
Prices may vary depending on the type, weight, and location of materials
Any agreed price will be confirmed prior to collection
Payment (if applicable) will be made at the time of collection unless otherwise agreed
We reserve the right to adjust pricing if the information provided is incorrect or misleading
5. Customer Responsibilities
You agree to:
Ensure safe and legal access to the collection site
Declare any hazardous or restricted materials in advance
Ensure the materials belong to you or you have permission to dispose of them
Provide accurate and honest information
We are not responsible for delays caused by incorrect information or unsafe access conditions.
6. Acceptable Materials
We may collect various scrap metals including but not limited to:
Ferrous metals (iron, steel)
Non-ferrous metals (copper, aluminium, brass, lead, etc.)
We do not accept hazardous waste, illegal materials, or items prohibited by UK law.
We reserve the right to refuse any load at our discretion.
7. Cancellations
You may cancel or reschedule a booking by contacting us as soon as possible
We reserve the right to cancel a booking due to weather, safety concerns, or operational reasons
Repeated cancellations may result in refusal of future service
8. Liability
We take care when carrying out collections, however:
We are not liable for any indirect loss or damage arising from the use of our services
We are not responsible for damage caused by pre-existing conditions or unsafe access areas
Our liability is limited to the value of the service provided
9. Website Use
You agree not to:
Misuse the website or attempt to gain unauthorised access
Use the website for unlawful purposes
Copy or reproduce content without permission
We do not guarantee the website will always be available or error-free.
10. Intellectual Property
All content on this website, including text, logos, and images, belongs to London & Surrey Metals Collections unless otherwise stated.
You may not reproduce, distribute, or use our content without written permission.
11. Privacy
Your personal data is handled in accordance with our Privacy Policy, which can be found on our website.
12. Changes to These Terms
We may update these Terms at any time.
Any changes will take effect once published on this page.